Returns and exchanges

RETURNS:

Items may only be returned, if they are unused and in new condition, with original packaging within ten (14) days of delivery. All you have to do is fill in the form you recieved in the order confirmation.

Ship the package back via a traceable shipping method with a delivery confirmation to ensure that we receive your package. Any orders returned without any means of tracking or delivery confirmation will be considered an unauthorized return. We will not be held responsible for crediting your account, if we cannot verify receipt of the return.

All costs associated with shipping are at the expense of the customer and are non-refundable. Once your package has been received and inspected, a credit will be issued to your charge card for the price of the item(s) being returned.

Exchanges/Shipping Errors

If you need a different size or a different model, you must send a mail to us (support@komplettfritid.no) and tell us what you want before you send it back. This process is required because the desired item(s) may be out of stock by the time we receive your return. This also ensures that you receive our replacement item(s) quickly. A refund for the original item(s) will be given as long as our guidelines are fully met. Refunds are for the cost of the products only, not including shipping and handling.

If you are exchanging items for any other reason, follow the directions in the Return Instructions section and then contact us on mail (support@komplettfritid.no) to clarify the case. Customer is responsible for all shipping charges including the original shipping charge unless we shipped the wrong item or size or you received damaged item. In this case, contact us on mail (support@komplettfritid.no). A refund for the original item and all shipping costs will be given as long as our guidelines are fully met.